Our Blog

21 Must-See Customer Service Videos
November 12, 2020

Customer service videos are one of the best ways to level-up your customer support and enhance you customer experience. Think about it: They’re free. You can watch them anytime. You can pause them whenever you like. And best of all, they offer incredible insight from some of the world’s smartest minds. Here, we’ve curated a […]

7 minutes
How to Deal With Rude Customers: 7 Time-Tested Strategies
October 29, 2020

Along with stubbed toes and intermittent WiFi, rude customers are up there with the most frustrating aspects of being a human. And as an ecommerce entrepreneur, regardless of what you’re selling, dealing with rude customers is an unavoidable part of the job. Handling such customers can be tricky business. It’s very tempting to bellow a […]

9 minutes
7 Of The Most Important Customer Service Trends For 2021 (+Tips for Ecommerce)
October 8, 2020

Did you know that 88% of consumers are influenced by online customer service when making a buying decision? That means if you’re not keeping up with the latest customer service trends, you’re could be leaving money on the table. But with new trends emerging every week, it can be hard to know which ones will […]

8 minutes
How to Build an Award-Winning eCommerce Customer Service Strategy
September 24, 2020

Did you know that 78% of millennial customers have moved their business elsewhere after a single poor customer service experience? That’s worrying, but it tells us that modern eCommerce businesses can’t afford to think about customer service as an afterthought -because customer service can literally be the making or breaking of your online venture. 

11 minutes
How to Buy a Phone Number With EasyCall
April 14, 2020

EasyCall is all about providing you a click to call widget to allow customers to start a web-based call with you from any page on your website. We believe this is the future of voice calls- border-free, and country free.  But you asked, and we are here to provide- so we’re introducing EasyCall phone numbers!  […]

3 minutes
5 Ways to Boost Your eCommerce Conversion Rate
March 18, 2020

As the owner of an eCommerce store, the thing that must bother you the most is the impact of the low conversion rate on your overall business. You’re not alone- if this makes you feel any better- since you’re among more than 1.3 million eCommerce stores in the world trying to get people to buy […]

13 minutes