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eCommerce podcasts are a great way to pick up golden nuggets of eCom wisdom on the go. But with so many eCom podcasts to choose from, it can be challenging to know which ones offer the most useful advice. As a busy entrepreneur, you don’t have time to waste listening to podcasts that don’t deliver. […]

There’s no denying that online shopping has revolutionized the world. But if you’ve ever dealt with: Receiving the wrong order Lousy customer support An unreasonable returns policy You know that eCommerce is not without specific pain points. And here’s the thing… As a merchant, these types of customer pain points cost you money – especially […]

As an entrepreneur, it’s natural that you want to handle every aspect of your eCommerce store. But as your business grows, it becomes crucial to focus on the areas that provide the highest return on investment for your time. If you’ve been getting bogged down by day-to-day operations, and want to free up time to […]

How you speak to your customers matters. Like, really matters. As you probably know, a poorly chosen expression can sour even the most pleasant of customer interactions. On the flip side, the right customer service phrase can dissipate tension and transform a hostile shopper into a friendly one. But getting the right expressions (in the correct order) […]

Ecommerce customer service is your secret weapon in 2021. With big guns like Amazon and Walmart dominating the ecommerce landscape, competition is fierce. And trying to get an edge in areas like logistics or pricing will be a seriously tough battle.  But customer service is one battlefield where the odds of victory remain tipped firmly […]

Here’s the truth: most people don’t give their Shopify ‘Contact Us’ page enough love. If you’ve spent hours deliberating over your homepage and product pages, but slapped together your contact page as an afterthought, keep reading. Why? Because your contact us page is often one of the most visited pages on your site.  Despite this, […]