Our Blog

5 of the Most Common Profit-Eating Customer Pain Points (and How to Fix Them)
February 18, 2021

There’s no denying that online shopping has revolutionized the world. But if you’ve ever dealt with: Receiving the wrong order Lousy customer support An unreasonable returns policy You know that eCommerce is not without specific pain points. And here’s the thing… As a merchant, these types of customer pain points cost you money – especially […]

8 minutes
How to Hire a Shopify Virtual Assistant (+Free Job Template)
February 17, 2021

As an entrepreneur, it’s natural that you want to handle every aspect of your eCommerce store. But as your business grows, it becomes crucial to focus on the areas that provide the highest return on investment for your time. If you’ve been getting bogged down by day-to-day operations, and want to free up time to […]

13 minutes
The Ultimate Collection of Customer Service Phrases For Every Channel
February 2, 2021

How you speak to your customers matters. Like, really matters. As you probably know, a poorly chosen expression can sour even the most pleasant of customer interactions. On the flip side, the right customer service phrase can dissipate tension and transform a hostile shopper into a friendly one. But getting the right expressions (in the correct order) […]

13 minutes
5 Simple Ways to Deliver Remarkable eCommerce Customer Service
January 13, 2021

Ecommerce customer service is your secret weapon in 2021. With big guns like Amazon and Walmart dominating the ecommerce landscape, competition is fierce. And trying to get an edge in areas like logistics or pricing will be a seriously tough battle.  But customer service is one battlefield where the odds of victory remain tipped firmly […]

8 minutes
How to Create A Brilliant Shopify ‘Contact Us’ Page (With Examples)
January 8, 2021

Here’s the truth: most people don’t give their Shopify ‘Contact Us’ page enough love. If you’ve spent hours deliberating over your homepage and product pages, but slapped together your contact page as an afterthought, keep reading. Why? Because your contact us page is often one of the most visited pages on your site.  Despite this, […]

8 minutes
The Art of Cross-selling: 4 Simple Strategies that work
December 23, 2020

This is a guest post from Deb Mukherjee, head of marketing at DelightChat, a customer support software for ecommerce & DTC companies There are a ton of ways to scale your ecommerce store’s revenue and drive profit. Some are scalable, while others are a one-time thing. Regardless of the way, your primary focus should be […]

6 minutes