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This is a guest post from Deb Mukherjee, head of marketing at DelightChat, a customer support software for ecommerce & DTC companies There are a ton of ways to scale your ecommerce store’s revenue and drive profit. Some are scalable, while others are a one-time thing. Regardless of the way, your primary focus should be […]

It was Jim Rohn who said that “Reading is essential for those who seek to rise above the ordinary.” And in today’s rapidly evolving ecommerce market, you can’t afford to let a day slip by where you don’t learn something new. Books are the perfect way to discover new ideas. They allow you to peek […]

A few winters ago, an 89-year-old man was trapped in his In Pelsynvanian home by a snowstorm. His daughter became worried he would run out of food. She frantically contacted every grocery store in the area, hoping to arrange delivery. But no luck. That is until she rang Trader Joe’s. The staff at Trader Joe’s […]

According to Microsoft, over 50% of Americans have stopped doing business with a company because of poor service. And while those heading for the door might cite things like ‘rude agents’ or ‘long wait times’ as the reason for their departure, often there are deeper issues at play here, namely the lack of a customer […]

Every eCommerce merchant knows the key to a profitable and sustainable business is happy customers. But despite this, many ecommerce brands still don’t track customer satisfaction metrics. That’s a shame because knowing how customers feel is the starting point for improving just about every part of your customer experience. Thankfully, tracking customer service metrics is […]

Customer service videos are one of the best ways to level-up your customer support and enhance you customer experience. Think about it: They’re free. You can watch them anytime. You can pause them whenever you like. And best of all, they offer incredible insight from some of the world’s smartest minds. Here, we’ve curated a […]